Remote Customer Support Basics

Prepare for an entry-level remote customer support role with no experience required. Learn how support teams work, how to handle tickets, chats, and difficult customers, and how to use the help desk tools companies expect you to know. Finish ready to apply with confidence and handle your first shift.

Modules

Getting Started with Customer Support

1 video

32 mins

Customer Support Communication Skills

2 videos

17 mins

Help Desk and Ticketing Systems

5 videos

1h 24 mins

Handling Difficult Customer Scenarios

3 videos

1h 2 mins

Landing a Remote Customer Support Job

2 videos

12 mins